Cancellation Policy

Order Cancellation Policy

At SuperSaint®, we work hard to process every order quickly and ensure a smooth shopping experience. To help us manage order processing, inventory allocation, and production commitments, the following cancellation policy applies.

1. Standard Orders

For in-stock items, customers may request cancellation within 2 hours of placing the order without any cancellation fee.

For cancellation requests made after 2 hours but before dispatch, a ₹200 cancellation fee will be deducted from the refund.

Once an order has been dispatched, it cannot be cancelled. Customers may request a return after delivery if the order is eligible under our Returns & Exchanges Policy.

2. Pre-Order Items

For pre-order items, customers may cancel their order within 24 hours of placing the pre-order without any cancellation fee.

Cancellation requests made after 24 hours and before production begins will be subject to a ₹500 cancellation fee.

Once production or manufacturing has meaningfully begun, the pre-order cannot be cancelled or refunded.

3. Cancellation After the Applicable Window

Once the applicable cancellation window has passed, we may have already allocated inventory, initiated production, or placed an order with our manufacturing partners.

In such cases, cancellation may not be possible. If the order has already been shipped, the customer may be eligible for a return in accordance with our Returns & Exchanges Policy.

4. Cancellation Fees

Cancellation fees are non-refundable and will be deducted from the amount refunded to the customer.

The applicable cancellation fee is:

  • Standard Order: ₹200

  • Pre-Order: ₹200

No cancellation fee will be charged where the cancellation is due to an error on our part, such as an incorrect item being shipped, a manufacturing defect, or another issue attributable to SuperSaint®.

5. Refunds

For approved cancellations, the refundable amount, after deduction of any applicable cancellation fee, will be processed through the original payment method.

Refunds generally take 3–10 business days to reflect in the customer's account, depending on the bank or payment provider.

6. How to Cancel

To request a cancellation, contact our Customer Support through our website's Contact Us page or email us with:

  • Order number

  • Item(s) you wish to cancel

  • Reason for cancellation (optional)

Cancellation requests are considered based on the time the request is received by our Customer Support team.

7. Exceptions

If you receive an incorrect, damaged, or defective item, please contact us immediately. Such cases are handled separately under our Returns & Exchanges Policy and will not be treated as standard customer-initiated cancellations.

SuperSaint® reserves the right to refuse cancellation requests where processing, dispatch, production, or manufacturing has already meaningfully begun.